Being treated like a piece of ****

Due to the crisis in the country I app**** for a relief loan from FNB. They apparently approved the loan but still allowed all my debit orders to bounce. Today I went to the Hoedspruit Branch to enquire about this. First I had to wait 5 minutes before the so called in charge finished cleaning the ticket computer looking me up and down like I have some kind of disease, then a black lady walked in after me 5 minutes later and she went straight to her and asked if she can help her. When I lost my cool I was called a ****** by her. Then I was escorted to a man behind a counter that put a tablet infant of me and said phone head office with your problem and carry on working on his computer. I asked him why can't you help me and he said we do everything via the app. Well if my white skin is not good enough for FNB to help me and I am not valued as a customer to be helped over the counter then I am not interested in being a customer of FNB any longer. The only conclusion I can come up with is that FNB are employing *********** people that have NO idea what is going on therefore they advise all customers to use the app. Why do you still have branches if you can't even help your customers, but I am called the ******!!!!!!