BEING TREATED HORRIBLE BY FNB SERVICE

I made a online purchase on a website, and I still haven't received any communications from the company, I tried to contact them only to find out the company doesn't exist, email doesn't exist and get bounced back, telephone number supp****, doesn't exist. I phoned FNB immediately, and asked if they can please assist me to reverse the amount,

They told me to cancel the card and replace with a new one, which I have to pay for. Okay no problem, will gladly cancel as I know the card is compromised.

I then get told to fill in a dispute form declaring that I have attempted to resolve the issue with the (non existent) company , and given the same (non existing ) company 30 days to resolve the issue. Total time on call half an hour.

I phoned FNB again - Asking that If we can't do a reversal of this money immediately as the merchant doesn't exist, yes the lady answers if I want to specifically reverse the transaction, she is going to put me through to the department that will assist me. I am transferred to a help desk, explaining the entire situation to a 3rd person. Only to hear that she put me through to the Business Help Desk, and being told that he cannot assist me, THE ***** DEPARTMENT that I just spoke to needs to assist me, Transfers me again to ***** DEPARTMENT. Explaining to a 4th person what is wrong, and my situation, she tells me that the form needs to be filled in but she understand that the merchant doesn't exist so she will put me through to a consultant that deals with the disputes so they can advise me what block to tick, she told me that she will speak to the consultant first, explain the situation and then connect me, Time spend on this call 45min.

Say hello to new consultant, started talking about what block to tick, and the consultant asks sorry mam, in connection with what is this? I asked her if the previous consultant didn't explain to her as promised, she said no they can't speak to each other, and that I have to explain to a 5th person what is going on.

I decided to close the account, I put the call down and phoned again to cancel ALL OUR accounts with FNB, I was never even asked why I want to cancel, they just started processing the request. What a way to say that we do not value your business account, two personal accounts, insurance, vehicle finance and other products supp**** to us by FNB.

I was thoroughly disappointed and disgraced by the consultants attitude, no sympathy for the situation, and no help what so ever. Getting rid of you and connecting you to various consultant just to not deal with the situation, feeling like a puppet being thrown around being consultants, costing me more money than what I have already lost, hours lost with absolutely no outcome,

And FNB being so happy to assist to close the accounts.

You will not have any of our family or business interest ever again. We will close and move our entire porfolio from FNB.