Being transferred over and over like a merry go round.

Everytime I try to make an enquiry, I get transferred over and over again.

It came to the point where I explained my situation over and over again like a broken record and some of the consultants say "let me have a look at your account" then suddenly transfer the call, this just went on and on and I was getting nowhere.

I've been back and forth between general enquiries and the credit department, both seem to bounce customers back and forth without even trying to resolve the query.

Your company has a very bad problem with staff merely transferring calls to a point where they don't even tell the client they transferring the call, they simply act like they going to attend to the query then suddenly I get transferred, same old song, long long wait and me putting in my ID and card number who knows how many times.

I cannot believe you employ people like this who don't want to do their jobs but simply transfer calls all day long.