1 reviews | Active since Oct 2016

16 Aug 2017, 13:43

Being transferred from pillar to post

How is it that nobody can answer one simple question with regards to my personal loan?? Came through to customer service, transferred to personal loans, asked my question (regarding my personal loan), and they wanted to transfer me back to customer service again! Stop wasting a person's valuable time! Tired of bad customer service! Nobody knows the meaning of it anymore...

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Aug 2017, 14:28
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)