1 reviews | Active since Aug 2017

02 Aug 2017, 10:46

BEING TAKEN FROM PILLAR TO POST BY FNB

<p>I had a bond with FNB and als o the Life cover for the bond was with FNB. My house was sold in September last year but FNB has been deducting R100 for the life cover everymonth from October to date. I have been to Newcastle branch and they could not help me with the cancellation of the debit order and the refund They gave me a phone to call the Homeloans acoount the homeloans account said they don't see anything on the system therefore cant help me, They then transfered me to Life Dept,Life dept said the money is being deducted by the homeloans dept so they can't help me. I have written an e-mail to Life they then refered me to homeloans. I called both depts today none of them can help. </p> <p> </p> <p>So FNB please refund my money and cancell the debit order that's all I ask.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Aug 2017, 11:40
Official

Good Day,

Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.

I've received your complaint that you logged and have referred it to the relevant department for investigation. I have requested that they provide feedback.

Your complaint reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

's update04 Sept 2017, 12:04
Reviewer Update
NAOMI my money was deducted yet again. I have never heard from FNB since I was promised after the last review I wrote. This has been dragging for so long and I'm tired of it!!!! Can FNB refund me and stop deducting my money without authorization!!!!!!!!!!!!!!!!!!!!!!