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Guillaume G
1 reviews | Active since May 2016
14 Oct 2020, 12:22
Being sent from pillar to post (Premier Client) LOL
I disputed a transaction on the FNB banking app, when trying to follow up I was told that the the case is not found on the system, so the consultant said I must phone *** and use option 2 to report *****, which I did.. followed up again on it yesterday 13 October and was told again that the case will be escalated, phoned today and the consultant from ***** said a OTP was used so it is not *****, he will send me a dispute form to complete that takes another 10 working days, I being sent all over the place and told different things, FNB please pull the chat history and follow up on this, the second time I have an issue in Oct... come on guys I just referred someone to you in last week, starting to regret it
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Replies (4)GG
Guillaume G's updateReviewer Update
14 Oct 2020, 12:4648 hours, has changed to 7 business days... and now I am being told that the turnaround time is 40 calendar days..... almost expecting upon my next follow up it might take 365 days
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Guillaume G's update14 Oct 2020, 12:46
Reviewer Update
48 hours, has changed to 7 business days... and now I am being told that the turnaround time is 40 calendar days..... almost expecting upon my next follow up it might take 365 days
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Guillaume G's updateReviewer Update
23 Oct 2020, 10:44This is still not resolved
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Guillaume G's update23 Oct 2020, 10:44
Reviewer Update
This is still not resolved
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Guillaume G's updateReviewer Update
23 Oct 2020, 10:48Spent 34 minutes on a call 15min of which I was "first in line"
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Guillaume G's update23 Oct 2020, 10:48
Reviewer Update
Spent 34 minutes on a call 15min of which I was "first in line"
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Guillaume G's updateReviewer Update
23 Oct 2020, 10:50Phoned the number provided, was prompted again to select which account I have, selected option 1 was transferred to easy desk... she said it was wrong department, so she transferred my call... ended up with a voice message saying debit orders disputes are not available and the call was cut
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Guillaume G's update23 Oct 2020, 10:50
Reviewer Update
Phoned the number provided, was prompted again to select which account I have, selected option 1 was transferred to easy desk... she said it was wrong department, so she transferred my call... ended up with a voice message saying debit orders disputes are not available and the call was cut