BK
Beryl K

1 reviews | Active since Mar 2013

28 Aug 2016, 14:49

Being ********** by the bank

<p>Our credit card outstanding balance for July 2016 was R740. An automatic payment of R143 was made on August 20 and I did an eft of R740 on August 22. On August 26 FNB added an interest payment of R97.10?? Please can someone explain to me how that works.....seems like the public are being ********** by FNB</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Aug 2016, 09:46
Official

Good Day

Please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint **********

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)