Being Overcharged when making depost

2 weeks ago i logged a query with a banker by the name Khanyisile |Premier Banking Services Suite regarding being overcharged when making a deposit i sent all screenshots and received ***. 5 days later i made a follow up with Siyabong |Premier Banking Services Suite, told me the 5th day is not over, on the 6th day spoke to Ashton| Premier Banking Services Suite and said its with the pricing desk, and they will be done soon, over 2 weeks later spoke to Boitumelo |Premier Banking Services Suite got a new *** still not resolved, I then logged a complaint *** still not resolved. Today spoke to Madala | |Premier Banking Services Suite and said i should wait another 3 to 5 business days, it will now be over a month with nothing being resolved. Im very disappointed with FNB. The sad part is that the error was acknowledged by one of the bankers.