Being messed around for MONTHS by FNB

I have been messed around by FNB for MONTHS now!!!

THIS IS MY THIRD COMPLAINT ON THIS FORUM, each time I've complained, I have been contacted immediately and then NOTHING seems to be done. No communication, no reply, no feedback until I send them emails and then - On 19th October (SIX working days ago) I got a reply to my 2nd email of that day, that says my matter has been ESCALATED and marked URGENT!!! I am still waiting for feedback AFTER asking again!! One just has to wonder how long cases that are not "escalated" or marked "urgent" would take if this has been SO very long!! PayPal's policy is to return money to sender if not withdrawn within 30 days, if this happens will FNB accept responsibility and REIMBURSE me my HARD EARNED money???? FNB is monopolizing PayPal in South Africa but clearly not capable of handling their clients!! I’m praying this is my last complaint because I HATE conflict and complaining and only do so after having tried everything to be assisted to get MY own money.