Being Listed under debt review without notice

I received an SMS from FNB offering me an upgrade from my Gold Cheque to platinum and i rep**** accepting the offer, then i called on Thursday 21 May to check if the request had been captured and it was not yet captured on the system,Mr Jele was polite enough to offer doing it over the phone with him and we did that, then he found a record under my name that said i was under debt review since 2008 of which to me was new, the gentleman was very patient and very helpful, he gave me all channels that i needed to contact. I first contacted the FNB debt review centre on Thursday morning and spoke to Michelle, i requested that she forwards me the notice that they received saying i was under debt review and she said i would receive it within 10 minutes, when i called again after an hour to tell them i had not received, the gentleman that picked up said Michelle put on record that she emailed it to me at 09h00 and then he offered to email it to a different email address but when he asked Michelle for it, she then said to him that she could not obtain it. This is a record that even the NCR does not have,FNB still has not explained how I ended up there, all they did was just take it off