1 reviews | Active since Sept 2014
Being ignored
<p>I was called by FNB to tell me to submit FICA docs, they got my email address wrong because apparentley my name is spelt Brain! Anyway i called fnb to try and get the mail but as to be expected nothing happened. I then got a threatening message from them telling them my account will be closed etc, etc. I submitted the documents 7 times now to the FICA lot but no response at all I complained on their website twice but ive also been ignored. Apart from the 7 mails sending the required docs I sent 3 other mails but also no response. I have been copying in FNB complaints, FNB care etc but no response from anyone!!!!</p> <p>Best part is FNB is using an outside service to verify FICA docs, I thought my information was confidential yet FNB is happily letting non bank staff have all my info and do as they please.</p> <p>This whole business is shocking and unacceptabe!!!</p>
Good day wefbjrguilgfsef,
We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.
Do expect communication from one of our subject matter experts very soon.
We apologize for the inconvenience caused. Your complaint reference is 945942
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good day wefbjrguilgfsef,
We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.
Do expect communication from one of our subject matter experts very soon.
We apologize for the inconvenience caused. Your complaint reference is 945942
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
I was called and told issue was resolved, as to be expected it wasnt and this arrogant *********** lot froze the account on Friday and now refuse to reopen it!!!!
I am so sick of FNB and their pathetic couldnt care less attitude, I must suffer due to their incompetence.
I now have no money to buy my insulin, its going for day 4 now witout it, so there is a good chance of me going into a diabetic coma and dying, leaving my family without their sole bread winner!!!!
Beyond pathetic, really!!!!!!!
I was called and told issue was resolved, as to be expected it wasnt and this arrogant *********** lot froze the account on Friday and now refuse to reopen it!!!!
I am so sick of FNB and their pathetic couldnt care less attitude, I must suffer due to their incompetence.
I now have no money to buy my insulin, its going for day 4 now witout it, so there is a good chance of me going into a diabetic coma and dying, leaving my family without their sole bread winner!!!!
Beyond pathetic, really!!!!!!!
Good day wefbjrguilgfsef,
Thank you for taking the time to bring this to our attention. We would like to once again apologize for any inconvenience caused.
This just serves as confirmation that our Business remediation department sent you and sms this morning to confirm that the hold has been uplifted and that all is in order.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Good day wefbjrguilgfsef,
Thank you for taking the time to bring this to our attention. We would like to once again apologize for any inconvenience caused.
This just serves as confirmation that our Business remediation department sent you and sms this morning to confirm that the hold has been uplifted and that all is in order.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)