Being embarrased by FNB

Since 3 June 2015, I've been working with FNB to comply to the rules they set forth for regulatory compliance. I've forwarded document on document, followed up by phoning them but FNB seem not to have any urgency to assist me. They dont communicate, they don't inform me, just nothing. It took me about a week for FNB to email me an additional document I must sign. A week!! It had to phone twice to get the document. And the excuses range from their systems have crashed, their system is slow, they will phone back, they will escalate, etc<br> <br> I just got of the phone begging the agent to assist me. Again, I just got fobbed off!!! Reason? The calling wait-list to the their desk is to high, they will phone me back. <br> <br> After trying for 5 weeks, I now have my account blocked. My transactions are not happening. I'm standing redfaced before people whom I own money but I cant pay.<br> <br> Thank you FNB for embarrassing me.