NM
Nthati M
1 reviews | Active since Apr 2009
05 Feb 2016, 16:16
Being charged to downgrade
On the 11-01-2016 I went to the bank and requested to downgrade my account, the gentlemen assisted me and called me for follow up. To my surprise I was charged on the 13-01-2016 and again on 01-02-2016. This is strange because when I upgraded I was charge immediately for upgrade and and I'm also being charged for downgrade, weren't I supposed to be refunded a pro rata after the downgrade instead of being charged. This is pathetic
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FNB (First National Bank)'s replyOfficial
05 Feb 2016, 16:22Hello bohlokoa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 863762.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 863762.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply05 Feb 2016, 16:22
Official
Hello bohlokoa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 863762.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 863762.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)