BEING CHARGED FOR AN ACCOUNT I REPORTED TO BE CLOSED

Im so angry, fnb has yet done it again, I've went to FNB before to complain about ********** activities that were happening in my cheque account. I went to bank city early this year and the ***** department told me they cant reverse the money that was so called debited by UBER and I explained to them I didnt use it and its been almost a year without using it I made the consultant aware of this then I was told I put my card at risk..like MY BANK TELLS ME I PUT MY CARD AT RISK when they suppose to be protecting me..I went to the Vereeninging branch to cancel the account as a whole because I wont be victimized like this when I pay bank charges every month with no doubt, the male consultant from the Vereeninging branch did his best to retain me and made me an offer of moving to the Easy Account of which I didnt mind and I asked him to close my cheque account that was in march/april I dont remember properly as it will reflect on their system, he said he was unable to close the cheque account that day and said he will close it once the pending balance has cleared I was very happy after that... Next thing the cheque acc keeps accruing bank charges but there were no transactions happening in that account as it was suppose to be closed...BECAUSE now the account had a huge amount outstanding im thinking it will eventually close but nothing keeps on going up, I finally went to the Jabulani branch mall where I was then assisted by a lady who was ******** and didnt seem like she knew what she was doing when I explained to her what happened she immediately told me if I want to close the account shes going to take MY MONEY in my Easy account and pay off that outstanding in the cheque account and told me the person who assisted me at the Vereeninging branch was the one who didnt close the account and theres nothing she can do, I told her I wont be paying for those charges when I specifically went to FNB to cancel that cheque account and its not my fault someone didnt do his job and why should I suffer for someone who didnt do his Job, this lady tells me its a problem done at the Vereening branch, my problem is why couldnt she take responsibity as a mistake was done at FNB she then said she was going to ask further assistance from her manager to reverse those charges she then comes back to me and says theres an sms that im going to receive and it will inform me that it has been declined or accepted.. 26/10/2017 I received an sms saying CBSReversalrequest R ********** has been declined and I should pay for the amount that is owed in that account... Im soo disgusted at the treatment im getting from FNB and how is it possible that an account can go for more than 3 months without any cash going in there I mean thats ridiculous and I now I have to pay for it no wayyyys ... I wont pay for those charges and I dont want the easy account anymore and whats funny is that the app keeps asking me to apply for a cheque account??? everybody who has accessed my account will show on your systems for any questions i need that account to be closed as im going to take this matter further

Thank you