Being Charged Extremely High Bank Fees - Beyond my Control!!!!

I called into the FNB call centre on Friday after the secure chat taking forever for a response then if I don't reply within seconds they end the chat. Well to an already irate customer, they kept getting transferring me without a single consultant helping me after explaining what I need numerous times. Eventually I'd be placed on hold and the next minute I'm at a different department. The cherry on the cake today was that I email in the hopes of atleast getting some feedback only to receive a response that we can't email but need to call or use the secure chat. 2 avenues that DON'T WORK !!! As yesterday I noticed that my current account is reflecting a –R1,028 from unpaid fees on debit orders I’ve disputed and stopped on my account. What absolutely baffles my mind is that if there are no funds, why allow anything to be submitted and then to still debit me for fees even though I have disputed the charges.

This is totally unacceptable, I already pay so much in general bank fees now as a small individual basically trying to survive, I get over R1000 worth of fees debited to my account. I’m tired of the bigger banks harassing and abusing customers. Compared to other banks, I spend almost double in fees without proper assistance from a call centre with consultants that have no idea what customer service is!

As I disputed these debit orders, I hoped with my calls the unpaid fees would be reversed. But FNB has proved that they not here for loyal customers, they here to make money no matter what even though we are all struggling in tough economical times barely able to even but FOOD. So thank you FNB for taking my grocery money as I DON'T MATTER!