1 reviews | Active since Nov 2012
Being Charged after Cancellation
<p>I took out 2 sims in the begining of this year and before a week was up i decided against it and called in to cancel them. 1 was cancelled and only realised recently i was still being charged for the other sim. | tried emailing FNB to no response, it has been some time since then and just need this cancelled and my money refunded to me.</p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 976110.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 976110.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Still awaiting a response. With the debits coming off I am being charged on my Draft and who is going to be responsible for reimbur*****t of those fees from the time of my complaint.
Still awaiting a response. With the debits coming off I am being charged on my Draft and who is going to be responsible for reimbur*****t of those fees from the time of my complaint.
Sooooo, I eventually called customer service as still i am being debited for a sim i do not have. Service depot said they could not assist and told me someone from RETENTIONS would call me back to which they did but they too had no clue how to assist. Was told by the retention consultant she would forward my issue to another dept to which i have still had no response. this is so frustrating. Please assist
Sooooo, I eventually called customer service as still i am being debited for a sim i do not have. Service depot said they could not assist and told me someone from RETENTIONS would call me back to which they did but they too had no clue how to assist. Was told by the retention consultant she would forward my issue to another dept to which i have still had no response. this is so frustrating. Please assist
Had to get in contact with the CEO of FNB to have this resolved. He sorted it out within 1 day. Thanks anyways
Had to get in contact with the CEO of FNB to have this resolved. He sorted it out within 1 day. Thanks anyways