1 reviews | Active since Mar 2009
being a private wealth client means nothing
I am a private wealth client and flew from Johannesburg to cape town on Saturday 11th april just for the night <br> When I was leaving cape town on Sunday 12 th I took my client to the slow Lounge in the airport I gave my card and the woman behind the desk told me that this was my husbands card and she would not allow me in I explained to her that I have signing power on my husbands account and hadn't realized I had his card with me and that in Johannesburg they didn't give me any problems she became so rude and treated me like I was a 16year old trying to use a **** ID<br> I got on the phone with my husband who told me to give her the phone and he was speaking to her and her manner was so rude that I actually took the phone away from her and left the slow Lounge very embarrassed Infront of my client I proceeded to the bid vest lounge where I was welcomed<br> Now I understand If there are rules that I needed to show my own card but being a PRIVATE WEALTH client I am disgusted by how I was treated especially since I never had this problem in Johannesburg your slow Lounge staff need to learn now to treat people better I have never had this problem and has left a very bad experience for me<br>
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 666455.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 666455.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
