Being a Private Client with FnB is a nightmare. Extremely pathetic customer service.

FNB has this wonderful product called Private Client were a client is given one idiot (Naressa Reddy) to handle all the clients needs, I've changed these idiots about five times or more till date and guess what, no joy. It's been over two months were my credit card is defective, I contacted my idiot were I was promised a new card and till date I'm begging. I'm not sure why FNB comes out with the best products but most pathetic customer service. You complain and complain yet nothing gets done. When 5 or more idiots have a don't care attitude, it only means one thing and that's extremely poor management. Is this not a valid complain??? Now if you call any other department, we are told that we have to speak to our banker (The One Idiot) but we don't want this type of idiots , FNB advertises this service as if its so mouth watering yet we get the worst customer service. I'm only keeping this product cause it benefits me in every way except that I have this one idiot that speaks any how to me. I'm simply tired of this don't care attitude. It's so simple if you are on the gold or private wealth package cause you speak to any agent and things are done same time cause they refer you same time to the appropriate department if they can't assist yet we get this type of service were two months later I'm ignored when asking for something that was supposed to be done two months ago. Why must a client beg yet this idiot is getting a fat salary to keep specific customers happy. There's so many well educated people in South Africa that are out of jobs, that desperately need to put food on their tables so why have people with don't care attitudes in these positions!!!