SJ
Siya J

1 reviews | Active since Sept 2019

13 Sept 2019, 14:01

Being a loyal FNB client but given **** interest rate after review

i received a homeloan from FNB in 2016, and they afforded me 14.6 for 3 years on a fixed rate. Currently they reviewed my interest rate and gave me the following options: Variable : 12, 99 % and Fixed: 13, 6 I am not happy at all my salary is paid at FNB, I have a credit card, home loan, Funeral cover, and my car is financed by Wesbank. this bank cannot give me a better rate on my homeloan the guy i spoke to when i tried to look for a new review told me i can go to any bank and give them my current homeloan statement i never missed any payment with them I feel cheated I have been a loyal client with fnb paying each an every fees for each account I have i have and this the best i can get. I am really dissapointed.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Sept 2019, 14:23
Official
Good day Siya Jebe

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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