1 reviews | Active since May 2017

04 May 2017, 21:45

Being a Fnb private client sucks!

<p>I recently decided to change banks. I was very unhappy with Fnb as a private client. </p> <p> </p> <p>I actually received better service as a platinum client! I contacted Shenaaz my private banker numerous times to tell her to close my accounts as I don't want to pay more bank fees to Fnb. They also said that I will loose my ebucs if I close before the 9 of May. </p> <p> </p> <p>Today i I was informed that my credit card account was closed and that I have to go into a bank to close my cheque account as they don't know what to do with the money that is due to me.</p> <p> </p> <p>I just logged into my account and guess what FNB took my money!!!!</p> <p> </p> <p>People please don't become a private client at FNB! </p> <p> </p> <p>Regards Andre </p> <p> </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 May 2017, 09:28
Official

Good day Mr. andre wessels

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***