********* behavior from Fnb

I have a Personal loan with Fnb, of which I paid an advanced payment of R31000 on the 10th November 2025. They send me an notification in December that my loan account is paid in advanced aa well and I qualify for an payment holiday for Jan 2026. In January 2026 they sent me notification again that my account is in arears and I didn't responded as I knew I paid for about 4,5 months in advanced because my installment is about R6235 per month. To my surprise Fnb debited my account on the 24 January 2026 with a double installment even though my account has been paid in advanced. They never informed me of the their actions of which they would double debit my account. Where is the morality in such a action, where is the care, where is the empathy towards your clients. Yet where is the proof that my account is in areara, of which I have no such knowledge of. Who can handle a double debit order action in January of all times. Can this be logical or ethical. Where are theier Ceo who eaens a remuneration package of R168 million a year, what stage of life are we living in. This is so wrong to just double debit a clients account without prior consent or consultation.and worse is my account is not in arears according to my estimations.