CC
Chris C

1 reviews | Active since Mar 2011

25 Jan 2019, 08:26

Begging for Service - Part 2

Original complaint was posted on Hello Peter regarding never receiving feedback from Ebucks regarding November allocation of points. Refer ********** I have literally contacted FNB / Ebucks over 10 times and yet still waiting for a response When I posted on Hello Peter, you are so quick to post a generic “Apologies and we will contact you” message followed up with a courtesy phone call advising the issue will be escalated the relevant parties, and it ends there The service from FNB / Ebucks is appalling , to say the least, as there is no service from Ebucks I would compare you to a government building or department, but wont, because at least I get some form of service from them

Once again, post a generic message stating you are attending to the problem and leave it there...............................

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Jan 2019, 11:21
Official
Good day,
Thank you for your posting and for bringing this matter to our attention.
I have escalated your comments to FNB eBucks Department and have requested that they make urgent contact with you.
I do apologize for any frustration and inconvenience caused.

Regards,
Hello Peter Complaints Team
*** (option one)