begging for proper assistance from FNB as not getting help

Dear FNB, Since the past 2 months going back and forth asking for help with the Covid lockdown, seeking relief, you sent me "Kindly be advised that your COVID claim for CE*** has been approved." CE*** : - FNBREF#*** This really made me happy, one of my Loan Installments was paid. I need more info, as I understand this is only for my loan, what about my credit card I have with you, same process should apply and be approved.

Yet what makes me sad is, You giving me the run around again with the same scripted reply referring me to the app to apply for covid relief, The app do not work, I do not have my login details and unable to reset, as it refers me to an app which do not work. 2 month struggling I give up, Been asking for help and still asking for help, I am still unemployed, sent you all my documents to proof this. please approve an application for my credit card to be paid, etc as the same process and criteria as the above approval, you cant follow a diff process for one and a different process for the other, both products is with you and I need info as for how long this will be paid or covered for, while I am not working, please help, please assist, I keep calling to you, you never answer phones, your email replies is scripted with no human compassion and you never call me back to atleast try resolve the issue, resulting in lots of back and forth emails and hellopeter complaints.