1 reviews | Active since Sept 2015
Beep bank!
<p>Hey guys, i love you guys, but eish there some serious gremlins creeping in here! I was incorrectly told when making an online payment with a 3rd party, that i had typed in my OTP 3 times incorrectly. This was the 1st problem, because i didn't. Since then, its been downhill trying to get online banking to resolve the fact that i still can't make any online purchases until my account is unlocked. Check these 2 call log references. (CAS- ********** -Z0N2W7 and CAS- ********** -B9B6Z0). You said 48 hours guys... It's been almost 3 weeks. I responded to Busisiwe Khumalo | Premier Banker blank email, but received no response? I then called the premier banking call sentre 3 times, all unsuccessfully, as no one could direct me to the online banking call centre?! Arggg. Please solve my problem.</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)