BEEN WAITING FOR MORE THAN 20 WORKING DAYS FOR FEEDBACK WITH FOLLOW UP EMAILS!!!

WORST EXPERIENCE EVER!!

So about 7-8 months ago, I bought my first car. Then shortly after I received a call from FNB to ask me to bank with them. One of the reasons I was willing to bank with them is because the sales consultant told me that if I bank with FNB that FNB will offer me a better interest rate on my car after the six months of banking with them, they will also call me every six months to offer me a better deal as to what I have. (obviously NOTHING came of this)

So I then started to investigate from the 26th of Feb 2018 - WITH three follow up emails sent to them with no response to my question for reviewing my interest rate (I know only the service provider of your car, can adjust this BUT as FNB's sales consultant said that FNB will adjust my interest rate the complaint lies with them) - It has been 14 WORKING DAYS on this with no response.

I then moved to the complaints department - after submitting the complaint on the 13th of March 2018, I received a phone call from FNB three days later stating the in fact I am incorrect. I then asked for the recording to be sent to me (which luckily happened). After reviewing the recording I found that I the customer is in fact CORRECT!! I have not heard from FNB even though I submitted another email to FNB about this matter.

The Complaint has been unanswered for more than 5 WORKING DAYS!! In total I have been waiting for more than 9 WORKING days EXCLUDING the unanswered emails sent to them on the 26th of FEB 2018!!

Utterly frustrating and very unprofessional!! It feels like FNB does in fact NOT CARE!!