1 reviews | Active since Mar 2018
BEEN WAITING 5 WORKING DAYS FOR A RESPONSE (IN TOTAL 16 WORKING DAYS YET UNRESOLVED)
Dear FNB,
Kindly take note that my issue has STILL NOT been resolved. I have been waiting another 5 WORKING days since my last email to FNB.
Please advise as to what I can do regarding this matter as I have been waiting from the 13th of March 2018 up until now?? (Totals up 16 WORKING DAYS from the original complaint). From the first date of investigation towards my car interest rate being reduced as FNB has made a misleading adverti*****t in order for me to take a new account with them, my issue has been unresolved starting from the 26th of FEB 2018 - 9th of APRIL 2018.
I have submitted a complaint with hellopeter before on the 27th of March 2018.
Does FNB really NOT care for their customers at all?? This is really totally unprofessional and I do not accept this kind of services from FNB!!
Regards,
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***