bM
boipelo M
1 reviews | Active since Sept 2018
05 Mar 2019, 11:05
Been on the queue for literally 2 hours and the consultants are dragging their feet!!!
I’m sorry but I’ve been waiting in the queue for more than 2hours . I came here to do replace a card and I get to wait 2 hours? Mind you “ I’m on lunch “ . Your consultant are dragging their feet . There’s no sense of agency . Some consultants go to the they don’t know what they are doing . Please check on that . I’m at Fnb Trumshed . Teach your consultants the right way plus they’re also bitter
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FNB (First National Bank)'s replyOfficial
05 Mar 2019, 12:12Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply05 Mar 2019, 12:12
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)