Been asking for a statement for 2 years

I have been waiting to receive my FNB home loan statement for over 2 year. The branch cant help the app cant help the only way to get a response is through hellopeter and when they do the wrong statement is sent. I need a statement from March 2020 to February 2021. that means March 2020 April 2020 May 2020 June 2020 July 2020 August 2020 September 2020 October 2020 November 2020 December 2020 January 2021 and February 2021 maybe this way they will get it right. No one can tell me either why I haven't been receiving my statement either whether by mail or electronically.