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micheal L

1 reviews | Active since Mar 2012

27 Apr 2019, 14:54

Been a week and no issue resolved just more paperwork!

FNB does not assist in resolving any problems encountered. On the contrary they block your card and say things like “IF” you are talking the truth. After the same problem happened to me two months in a row and still they just make it more difficult for you to get access to your own account. They send you forms that you must print and fill in by hand, scan and then e-mail back to them, imagine all the effort and then when you open your eyes the money gets withdrawn. Last time i had to pay for a temporary card and the new card after the new card took more than 3 weeks to come and without proper warning the temporary card was blocked. I do not feel safe with this bank anymore, ebuck is not worth it. I warn all people stay away from FNB because they are a waste of your precious money!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Apr 2019, 09:58
Official
Good day Mickael, 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards, Hello Peter Complaints Team 

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