Been a loyal customer since 2001, left the country & upon my return

Pathetic service & a bunch of *******. I’ve been trying to get an issue resolved & which I wouldn’t have known about if they didn’t mess up & made me go through my account with a fine tooth comb. Impossible to make any purchases if you’ve reached your credit card limit but they continuously came up with those excuses. After contacting the Ombudsman they had 20 days to resolve the issue & nobody as contacted up to now. Every time I receive a call from FNB I thought “yay, they are contacting me about my missing funds”, funds that supposedly went off my account when they had a system maintenance but they were calling to ask for payment & when I told them about my missing money & that I’ve taken it up with the ombudsman they either cut the call, couple of them apologised & wished me luck & others were just deaf or playing dumb & asked “so when will you be making payment”. I have all the screenshots to prove it. I will not be depositing anything into my account until this is resolved & will use another bank to receive my salary etc. If were just a few hundred I may have let it slide. It’s tens of thousands. Utter *******. This is my third time reporting this on HelloPeter.