BEE Application in progress over 2weeks no urgency

Its been two weeks now trying to finalise my BEE Application. After numerous visits to FNB branch to get the problem sorted, I am yet asked to wait a further 4-days for them to sort this out. If FNB really takes their business clients seriously they should decrease their turnaround times to fix bugs on their system or not offer the service at all. What makes it worse is that Business banking and Online banking is not providing an alternative to finish the application. So basically they are saying to their clients ***** you and wait till we sort this out. After waiting about 4 days to have them sort out the buttons on the site, now when completed the form I get an error with different error codes at each attempted time. I went in again this morning hoping that in-branch they will get speedy assistance from their online business banking colleagues, but to my dismay I was told to wait as they are aware and working on this. 3 weeks waiting to have this done and no attempt from FNB to do this some other way is UNPROFESSIONAL and not acceptable. If you cant offer the service for goodness sake than do not provide it. ANNOYED!!!!