becoming a Steve and changing my bank.... I'm done

Let me tell you why I think being a Steve is better than being part of FNB. I lost my credit card and cheque card before the 13th of April 2015. I reorderd them on the 13th which the bank failed to issue it. I then phoned them a week later to find out when they will deliver my new credit card and then said that they will have to issue a new one because they can't see what happened to the new card. They placed the new order and the courier contacted me telling me they will deliver soon. I had to phone the bank again a few days later to follow up on this issue. Then I was told to be at the place of delivery today between 11am and 1pm. Bet you can guess what happened, fnb failed again to deliver. My account is frozen and I can't make any payments out of my account and I'm furious because Fnb is so ***********. It's time to change banks for me. You just lost a private client.