MM
Masechaba M

1 reviews | Active since Jan 2010

12 Jul 2018, 17:04

Because they never pick up calls, HelloPeter will get me quicker feedback!

I sent an eWallet from my banking app yesterday, requested a pin and the recipient didn't get the SMS.

I tried calling the FNB Private Clients Service Suite and had to drop because, as usual, they never pick up phones.

I would like to find out what happened to my money as it has left my bank account but the recipient did not receive it.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jul 2018, 08:53
Official

Good Day Masechaba ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to your banker to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***