Be Careful - there is no 24 hour telephone support with FNB

A warning to anyone travelling out of South Africa and using their FNB credit card or other accounts. I am visiting the U.S., I made a hotel booking online using my FNB credit card - cancelled the booking well in time and received a confirmation to that effect. The next thing I see a message that FNB has paid the full amount. Whilst this is most likely the fault of the hotel booking service, I called FNB from the U.S. only to find that you guys are 'sleeping' because you are in a different time zone. No such thing as 24 hours telephone support with FNB - Standard Bank has 24 hour emergency phone support but people at FNB like their sleep time. I am not happy with this lack of telephone support.