Be careful of care @ FNB!

I made a complaint about internal ***** at FNB and once I published the review, I received multiple SMSes, and emails from care@FNB.

The SMS indicated that there is a HIGH PRIORITY COMPLAINT and that I would be contacted in 24-48 hours. I received an email from the investigator and as soon as I responded she went cold.

I followed up 2 weeks later, 4 weeks later only to find out the "high priority complaint" was closed the same day by Mpho Kubheka.

It seems that FNB may pretend to pursue a matter so that Hello Peter reviewers can revisit reviews - once you provide a rating they are back to not caring at all!