BE CAREFUL! FNB Short-Term Insurance.

I am writing to raise a serious complaint regarding the handling of my motor vehicle insurance policies with FNB Short-Term Insurance.

I previously owned a Honda Ballade, which was financed through WesBank and insured under my FNB Short-Term Insurance policy. I subsequently traded in the Honda Ballade for a Honda BR-V, also financed by WesBank.

At the time, I contacted FNB to add the new vehicle to my insurance. However, instead of adding the BR-V to my existing policy, a new policy number was created. As a result, the system failed to detect that my old Honda Ballade was still listed and active under my previous policy.

Shockingly, I have now discovered that I have been paying insurance premiums for the Honda Ballade for the past 25 months, despite having traded it in.

On 12 November 2025, I spoke to Tinko from your call centre (call between 14:57 and 15:03), who confirmed that this situation is indeed irregular. He further advised that the correct process should have been to ask whether I was replacing an existing vehicle or insuring a new additional vehicle at the time the BR-V was added.

I find this oversight unacceptable and expect an urgent investigation and resolution. I request:

Immediate cancellation of the old Honda Ballade policy, effective from the date of the vehicle’s trade-in.

Full refund of all premiums incorrectly charged since that date.

Written confirmation of corrective actions taken to prevent such occurrences in the future.

Please treat this matter with urgency and confirm receipt of this complaint.