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warren W
1 reviews | Active since Dec 2013
01 Mar 2019, 10:29
be aware of "credit swap" product... poor service.
shocking service from FNB which i never expected! they have a new benefit called "credit swap" and it sounds awesome and they we quick to sign me up but they havent delivered on their promises.. the sales guy was brilliant but now it has been 3 weeks since signup and not 1 of my outstanding accounts have been settled.
the info from what the sales guy said and how the product actually works is not the same.
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Replies (2)
FNB (First National Bank)'s replyOfficial
01 Mar 2019, 11:15Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regard,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply01 Mar 2019, 11:15
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regard,
Hello Peter Complaints Team
*** (option one)
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warren W's updateReviewer Update
04 Mar 2019, 14:17so... still waiting for someone from the actual credit card department to phone me and explain what is happening. i have only received calls from the hellopeter department at fnb saying they received the complaint, this doesnt help at all.
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warren W's update04 Mar 2019, 14:17
Reviewer Update
so... still waiting for someone from the actual credit card department to phone me and explain what is happening. i have only received calls from the hellopeter department at fnb saying they received the complaint, this doesnt help at all.