*****.

Dear FNB

I have been a loyal customer of Fnb for several years, entrusting all my banking, investments, and financial services with your institution. However, due to ongoing security failures and inadequate customer support, I am left with no choice but to reconsider my banking relationship.

After the first ***** incident on my account, I asked how we could prevent this from happening again, but no clear solution was provided. Now, ***** has occurred a second time in the same month, yet there has been no improvement in security measures or proactive engagement from your team. Am I expected to simply keep reporting *****, waiting for partial refunds, and absorbing the costs of bounced debits and fees?

I received no real-time notifications when these unauthorized transactions occurred. When I called your ***** department immediately after discovering them, the consultant struggled to hear me and ended the call—without any attempt to call me back. For a ***** division handling critical financial security issues, this is unacceptable.

I really don’t want to have to change banks, as this is a tedious process. However, if my money is not safe and the bank cannot prevent repeated *****, I may have no other option. I need urgent clarification on why this keeps happening, why no real prevention measures have been implemented, and what steps will be taken to secure my account.

Please provide a formal response outlining a concrete solution. I expect immediate attention to this matter and a clear plan of action.

Zachary Petersen