1 reviews | Active since Aug 2016
Baught and paid for electricity but no voucher
<p>Last night I checked my power box to see that I only have 5 units of power left. I went online to the fnb website and purchased R150 of electricity and the money was taken off of my account but I am still waiting for the voucher to be sent to my mobil.</p> <p>Because of this I was forced to go to a garage at 10 in the night and fork out another R100 just so that I won't be left sitting in the dark.</p> <p>Honestly, I don't care if your systems or the city of cape town's systems are the cause of the issue...Don't take my money if you cannot give me what I baught straight away, in what world is that considered a good service???</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to our Service Provider division who will provide you with feedback.
The reference number is **********
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to our Service Provider division who will provide you with feedback.
The reference number is **********
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
