FS
Francois S

1 reviews | Active since Feb 2015

22 Feb 2016, 18:25

Battling to open account for 6 weeks

I app**** for a business account on the 14th of January, it is now basically 6 weeks later and still no luck.<br> I have sent through the required information 6 times already, but keep getting messages and emails for outstanding documents. Today, 22/2/5015 i get an sms saying the account will be closed because it hasn't been used.<br> <br> SO PLEASE EXPLAIN TO ME HOW YOU EXPECT THERE TO BE DEPOSITS AND USAGE ON THE ACCOUNT IF IT IS STILL NOT ACTIVE AFTER 6 WEEKS AND AFTER RECEIVING AN EMAIL WITH THE REQUIRED DOCUMENTS 6 TIMES???<br> <br> If it such a mission to open an account for a client please let me know so I can speak to a different bank, maybe it wont be such a huge deal for them to open an account for a client.<br> <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Feb 2016, 09:18
Official
Hello FrancoisjStrydom,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 874012.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)