Battling to close my FNB Credit Card Account

Ok, since this is the only method of

For the past 2 days, I have trying to get someone to assist me in closing my credit card account. I rang Customer Care and was routed to a number of wrong departments, but finally a person gave me 2 credit card department numbers. Friday I rang and left messages, but no one returned my calls: ***, ***. I tried the Secure chat friday as well, with out success of chatting to aa agent, even though the system said I'm number 1, and then number 2 in the queue. This process continued and after an hour, I gave up. Today, 13 December 2020, I got through to a banker, Andrew, but got disconnected. Then, Lukas. He was very helpful, but as we got to the last step to close my Credit card account, DISCONNECTED, AGAIN. And rerouted to a new agent. And the process of my request started over. Then Nonkululeko and the explanations started, AGAIN. AND AGAIN, I was DISCONNECTED AGAIN, and rerouted to Netha,,, THEN, the system decided to disconnect me. So here I am, again, in HelloPeter.com, to complain about the poor FNB service,,,

Oh another thing, I tried to transfer the outstanding R180 on my credit card as advised before my credit card can be closed, and behold, I get the below error on online banking,,,duh Sorry! 01invalid Account Status Error code: 1096 ***

Please,,, Close,,, My,,,Credit,,,Card,,,Account is my request.

Thank you kindly Nathan