Banks \*****ing"your money """

FNB closed my Platinum cheque account without ANY notification - This because it was not used for a period of 3-months. When phoning customer care re the surplus funds, I was notified to phone another department to make the necessary arrangements to get my money back - Not sure why I need to go through all this effort to get my own back...? In my view this is the same as *****ing someone's money. All that was required - was a simple notification and a LOT could have been prevented.