Banks not honouring EFT transaction, money missing

On the 08-08-2020 I opened a business account with FNB online, on the 18sep 2020, a client made an eft payment, a week later the money is no where and it's off the clients Absa account and not in my FNB account. I have mailed *** and have had no response, Absa wont help because I'm not their client, FNB says it's not in their system, after the first calls were to confirm percentage directorship, when I asked when My money will be released I was abruptly told I'll get a sms, there's been no sms and over a week of calls and waiting and now I am told there's no money coming in. When you go to the branch to see a human you're told to wait for a phone .