Banks *****ing money

Anger,disbelief, fury and outright madness is more or less accurately describing how I feel right now at Fnb...

I am beyond furious with the shocking level of incompetence and disregard shown by First National Bank in Eldorado Park.

I deposited 18,000 at one of their ATMs, and while I was in the middle of the transaction, the machine suddenly shut down. The shutter closed without warning, no receipt was issued, and my money was taken without being credited to my account. I was left standing there in disbelief as the ATM essentially swallowed my cash and went offline.

I reported the incident at the branch the very next day and was told the investigation would take three days. Three days has now turned into three weeks. There has been absolutely no communication, no update, no explanation, and no sense of urgency from the bank. Nothing.

This is not a minor inconvenience — this is 18,000 of my hard-earned money. The lack of accountability and complete silence from the branch is unacceptable. Customers trust banks to safeguard their money, yet in this case, I am the one left stressed and chasing answers while the bank drags its feet.

The way this matter has been handled reflects extremely poor customer service and a serious failure in responsibility. I expect immediate resolution and full reimbur*****t, as well as a clear explanation of how such a serious ATM malfunction can go unresolved for weeks.

No customer should ever have to fight to get their own money back. It is ridiculous and quite simply unacceptable!