TM
Tshepo M
1 reviews | Active since Jun 2013
18 Apr 2019, 09:54
Banks Bully us to move online
I haven’t received my bank statement for two full months now. I have reported this to FNB branch and to no assistance to this day. Yet FNB is charging me for the same statements. I wonder if they will consider backdating my unauthorized debit orders after 60 or 30 days. My concern is why FNB and other banks remove branch service for online, when online service is equally poor if worse than branch. Banks force us to move online and blame any ***** related matter on customers. Going online will never drop bank fees instead we are just increasing salaries of CEO. I am really tired with FNB service lately
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Replies (4)TM
Tshepo M's updateReviewer Update
22 Apr 2019, 14:33See FNB service lately has deteriorated it’s not even funny. The branch manager call me while I am with sales department of FNB, he left me a voice message that he will call me back, to this day nothing, the whole day after I log the complaint on hellopeter nothing. Dear customers I don’t think it’s worth it to pay so much banking charge and receive such service. I urge customers to bank with Capitec or any bank that is not going crazy with this online madness when they can’t maintain it. I regret the day I start banking with FNB
TM
Tshepo M's update22 Apr 2019, 14:33
Reviewer Update
See FNB service lately has deteriorated it’s not even funny. The branch manager call me while I am with sales department of FNB, he left me a voice message that he will call me back, to this day nothing, the whole day after I log the complaint on hellopeter nothing. Dear customers I don’t think it’s worth it to pay so much banking charge and receive such service. I urge customers to bank with Capitec or any bank that is not going crazy with this online madness when they can’t maintain it. I regret the day I start banking with FNB
TM
Tshepo M's updateReviewer Update
22 Apr 2019, 14:33See FNB service lately has deteriorated it’s not even funny. The branch manager call me while I am with sales department of FNB, he left me a voice message that he will call me back, to this day nothing, the whole day after I log the complaint on hellopeter nothing. Dear customers I don’t think it’s worth it to pay so much banking charge and receive such service. I urge customers to bank with Capitec or any bank that is not going crazy with this online madness when they can’t maintain it. I regret the day I start banking with FNB
TM
Tshepo M's update22 Apr 2019, 14:33
Reviewer Update
See FNB service lately has deteriorated it’s not even funny. The branch manager call me while I am with sales department of FNB, he left me a voice message that he will call me back, to this day nothing, the whole day after I log the complaint on hellopeter nothing. Dear customers I don’t think it’s worth it to pay so much banking charge and receive such service. I urge customers to bank with Capitec or any bank that is not going crazy with this online madness when they can’t maintain it. I regret the day I start banking with FNB
TM
Tshepo M's updateReviewer Update
22 Apr 2019, 14:33See FNB service lately has deteriorated it’s not even funny. The branch manager call me while I am with sales department of FNB, he left me a voice message that he will call me back, to this day nothing, the whole day after I log the complaint on hellopeter nothing. Dear customers I don’t think it’s worth it to pay so much banking charge and receive such service. I urge customers to bank with Capitec or any bank that is not going crazy with this online madness when they can’t maintain it. I regret the day I start banking with FNB
TM
Tshepo M's update22 Apr 2019, 14:33
Reviewer Update
See FNB service lately has deteriorated it’s not even funny. The branch manager call me while I am with sales department of FNB, he left me a voice message that he will call me back, to this day nothing, the whole day after I log the complaint on hellopeter nothing. Dear customers I don’t think it’s worth it to pay so much banking charge and receive such service. I urge customers to bank with Capitec or any bank that is not going crazy with this online madness when they can’t maintain it. I regret the day I start banking with FNB
TM
Tshepo M's updateReviewer Update
27 Jun 2020, 16:20FNB fixed this for 2 months and I was back to the same struggle. I haven’t received statements since
TM
Tshepo M's update27 Jun 2020, 16:20
Reviewer Update
FNB fixed this for 2 months and I was back to the same struggle. I haven’t received statements since