BANKS ARE NOT OUR FRIENDS

Here we go again..... Its not the first time that FNB has allowed a payment to go through on blocked virtual card and DORSNT SHOW THE TRANSACTION ON THAT DAYS TRANSACTIONS!!!! IT IS ONLY SHOW 7 DAYS LATER!!! I have a screenshot of both the day's transactions as proof. It even shows the seven day old transaction as "pending!!!! When I contacted the commercial suite to question this, I was "helped" by one Nokuphiwa, with a very bad customer service attitude. I was not actually HELPED at all. This individual informed me that I must fill out a dispute form, which took MY TIME waiting to receive the email, and which I cannot fill in on my phone. Then I was told to open it with a PDF app, which I don't have storage space for on my phone. I was then told to open the form on my PC!!! Assuming that I MUST have a PC!!! I was treated with utter disdain because I had the temerity to question why the bank allowed a canceled transaction to go through on a BLOCKED VIRTUAL CARD???? Then suddenly, the transaction is listed under the transactions as "pending"????? FNB is playing musical chairs with the transactions once again, and not being truthful about it when questioned...AGAIN!!! As long as this type of discrepancy occurs, accompanied by smart-alec service agents, I will continue to warn the public to watch their accounts daily. THE BANKS ARE NOT TO BE TRUSTED UNDER ANY CIRCUMSTANCES. DO NOT ACCEPT THE CBDS SYSTEM UNDER ANY CIRCUMSTANCES. If its bad now, that system will give them complete control of YOUR MONEY, YOUR SHOPPING, YOUR MOVEMENTS. If they don't agree with your freedom to buy something, they will be able to cut off your access to your own money at the push of a button! We, the customers, will become the children and the bank the parent, deciding what we can or can't do with our own income. Plus, we will have to tolerate rudeness or sarcasm from bank "service agents", or BANK SECRET SERVICE (SS) **** communism types. A simple test by any customer will prove what I just did. In a REAL Democracy, that person would be suspended or fired. Your money isn't SAFE with the bank, it's an illusion, and the veil is steadily slipping. Remain vigilant. Check your transactions daily. Expose the poor service for what it is, and expose their agents who are NOT there for customer service. WAKE UP SOUTH AFRICA.