KR
Khwathiso R

1 reviews | Active since Oct 2014

11 Oct 2016, 09:38

Banking with FNB such a hassel

<p>I have decided that at the end of this month i will be closing my acccounts withFNB as banking with them has become so expensive of late, not only do i pay my monthly charges, now i have to pay for every transaction with them seeing that i can no longer use my internet banking if i do not have an APP wich for my App to be active i need to have an active data connection all the time, today i withdrew mooney, i dont have data so there for i dont get sms notifications imagine my surprise, non the less thank you soomuch for complicating our lives with this ridiculous app, you can keep your ebucks i=um moving to a bank that actually cares what its customers think. and that is Capitec. we dont need all this gimmicks all we need is a place to keep our cash!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Oct 2016, 14:20
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)