Banking with FNB is high risk with poor service

22nd of December I get notifications of purchases coming through my account, I immediately contact the contact centre and I spoke to a consultant, she sounded Indian, so the phone got cut so we lost communication. So they call me back and the consultant claims to be the first consultant I spoke to, but she said her name is Dineo, suddenly she sounds African. So inform her about the incident on my account, when I asked her to disclose some information on my account she failed to do so. She sounded Dodgey on everything I asked her. So she told me to just go to the branch on Monday. I do not feel safe banking with FNB anymore, and definitely didn't like their service. How transactions are performed from my account while my card is with me and I'm at home, I don't know.