Banking with FNB is becoming tedious really!!!!

I send money to an incorrect number using the ewallet facility a week or 2 ago and between now and then my cellphone broke. I then called FNB ewallet number to assist me in reversing the funds and spoke to Siphiwe Jale who was neither helpful nor polite. She told me to go to the branch and they would be able to assist me with that. I drove to my nearest branch and I was authenticated using my thumb print and told to call the ewallet number again. I spoke to Shelton and I explained that i needed the funds reversed ASAP. I also told him that I am at the branch and had been authenticated as per Simphiwe's instructions. You can imagine my shock when he told me that he is unable to assist me. After some back and forth with him he then told me that he will log a query and that it will take 24-48hrs to resolve. This is really frustrating. I need those funds urgently and i do not have 24-48hrs to wait.

please assist.

I am starting to find banking with you guys a bit tedious. I don't get how me not having a cellphone make it impossible for you guys to do your job.