1 reviews | Active since Jul 2017
Banking with FNB IS ABSOLUTE TORTURE!
My allegiance to FNB is tested every two months. I'm in a different town, can't access my funds! I entered the correct login details but I was blocked. Went to a computer to change login details, it was successfully changed. I even took a pic of the confirmation. When I tried to login via my phone again, I couldn't. Found another computer to login from yesterday. Tried to login, told the user profile is blocked.
Called the digital banking line. Told to go to a branch to verify identity. HOW MANY TIMES MUST I VERIFY MY IDENTITY AT A BRANCH????? So now I can't pay my child's school fees nor can i make other payments since I'm stuck in another city and do not have an ID to go to a branch. Banking with FNB is ABSOLUTE TORTURE
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***